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Hangzhou Exploration: West Lake, Culture & Unexpected Turns

Hangzhou, China: Our Hotel was CANCELED on a Chinese Holiday!

Destination:ChinaCity:HangzhouPopulation: 12.4 million
Hangzhou, China: Our Hotel was CANCELED on a Chinese Holiday!
Retirement Travelers10 min

Hangzhou, China: Our Hotel was CANCELED on a. This was filmed by Retirement Travelers. Watch the full journey and explore the filming details and destinations on this page.

This week we are in Hangzhou, China. It is like a real-life Chinese watercolor painting—serene lakes, graceful pagodas, and misty hills that make you feel like you’ve stepped into a poem. West Lake steals the show with its dreamy boat rides and willow-lined walkways, while the city itself hums with a quiet kind of cool, blending centuries-old tea culture with modern innovation (hello, birthplace of Alibaba!). It’s a place where you can sip Dragon Well tea in a quiet garden, then hop on a futuristic subway to grab dumplings downtown. Hangzhou is calm, cultured, and just the kind of beautiful that sneaks up on you—and stays. The problem we encountered with our hotel completely changed our experience. We are in week 8 of our most epic adventure yet—a 10-video travelogue series through China that spans 3,350 miles, 9 cities, and approximately a million dumplings (give or take). We started this unforgettable journey in the vibrant streets of Hong Kong and zipped across the country on some of the fastest, smoothest, and downright fanciest trains we’ve ever experienced. From futuristic skylines to ancient temples, panda sightings to people-watching, this series is packed with unforgettable moments and plenty of surprises. Welcome to Hangzhou, China!

--- Retirement Travelers
June 21, 2025, Summer in China

Travel Guides & Tips in this video

John and Beth of Retirement Travelers arrive in Hangzhou expecting a relaxing stay, but learn that their hotel reservation was canceled after the property was sold. After struggling to find the ride-hailing pickup point, they walk to the Grand Hyatt, which is full for Ching Ming Festival, before finding a room through John's Hyatt status. A West Lake view and unusual crowd control greet them the next morning. They later move to another Euro Cove hotel, explore local streets, get a $6.50 haircut and stroll beside the Bethon River. A seafood order surprises them, and nearby diners offer beer, turning the setback-filled visit into a memorable story of hospitality.

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Hangzhou, China: Our Hotel was CANCELED on a Chinese Holiday!

A canceled hotel and a late-night search

John and Beth of Retirement Travelers reach Hangzhou by high-speed train from Beijing, expecting a relaxing evening. The trip is one leg of a ten-video journey through nine cities and 3,350 miles. They describe Hangzhou as a real-life Chinese watercolor painting, but their arrival begins with a problem: their Euro Cove reservation is not honored because the property has been sold. The hotel had canceled reservations weeks earlier, but the Hyatt app had not been updated and the travelers had not been told. At 10:30 p.m., they still need a room, and the staff they meet seem unable to resolve the booking.

They first struggle to find the ride-hailing pickup point, walk the wrong way through car-rental lots, and eventually summon a Didi. They go to the Grand Hyatt, which is fully booked for the Ching Ming Festival holiday. One room becomes available because John has Hyatt Globalist status. The next morning they wake to a view of West Lake and walk along its boardwalk. Workers in orange vests direct pedestrians by forming human X shapes; the couple compare this crowd control to a crossing-guard ballet. The disruption means they cannot film the activities they originally planned, so they switch to a backup hotel.

A different hotel and local encounters

The second Euro Cove is outside the center and gives them a quieter stay, a top-floor view, free laundry and a breakfast buffet with a personal chef. John and Beth explore the neighborhood and compare its greenways, homes and apartment complexes with what they remember from a visit twelve years earlier. They notice changes in urban planning and the mix of residential buildings around them.

Beth gets an inexpensive haircut that includes shampoo and a head massage, priced at $6.50 in their account. Later they stroll beside the Bethon River and try a seafood restaurant, where the dishes that arrive are not what they expected from their order. People at a nearby table offer them beer, leading to a friendly exchange and a new connection. Their planned filming is cut short by the hotel problem, but they say the unplanned encounters became the most memorable part of the trip. John and Beth intend to return to Hangzhou to explore it more fully, and they have no regrets about how this visit unfolded.

Their original plan was to spend a relaxing evening and film planned activities, but the cancellation forces a different itinerary. The ride-hailing pickup point is hard to locate, and they initially walk through car-rental lots in the wrong direction before summoning a Didi. At the Grand Hyatt, the Ching Ming Festival has filled the hotel, but John's status helps them secure one room. The next day's walk along West Lake brings them into the path of orange-vested crowd managers, whose human X formations control pedestrian flow. The second hotel's quiet location, laundry and breakfast contrast with the late-night uncertainty at the first property. The haircut and seafood dinner add small local encounters to a trip that began with a booking problem.

FAQs (From the traveler's perspective)

Q: What happened to our hotel reservation?
A: Their Euro Cove hotel had been sold and canceled its reservations without notifying them through the Hyatt app.
Q: What did we do after our hotel reservation was canceled?
A: They walked to the Grand Hyatt, which was full for the Ching Ming Festival, and eventually found a room at another Euro Cove hotel.
Q: What was the most memorable part of our Hangzhou trip?
A: They remembered the unexpected kindness of strangers, including people who offered them beer at the seafood restaurant.
Q: What was the most surprising thing we found?
A: They mention a $1 haircut and not needing a ticket to enter the Zhu-long cave.

Previous travel video:

Hangzhou Exploration: West Lake, Culture & Unexpected Turns

This week we are in Hangzhou, China. It is like a real-life Chinese watercolor painting—serene lakes, graceful pagodas, and misty hills that make you feel like you’ve stepped into a poem. West Lake steals the show with its dreamy boat rides and willow-lined walkways, while the city itself hums with a...

Hangzhou Exploration: Unexpected Hotel Chaos & West Lake Charm

Retirement Travelers' Chinese adventure continues in Hangzhou, a city blending ancient charm with modern innovation. Their hotel cancellation unexpectedly altered their journey, adding a layer of intrigue to their exploration of West Lake's serene beauty and the city's unique blend of tea culture and technology. From tranquil gardens to futuristic subways, Hangzhou's captivating charm unfolds, promising a memorable experience.

Attractions in this video: West Lake, Bethon River